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Covid-19 Response

Dear Kawaii Babe,

We are dedicated to providing our customers outstanding service for as long as it’s safe for everyone during the COVID-19 Coronavirus Pandemic. We’d like to apologize and thank our customers in advance for potential delays in processing orders, as our team works hard to fulfill as many orders as safely as possible. Please note that shipping time on some USPS & UPS delivery routes are delayed as well.

During this time, we remain committed to shipping out orders in a safe and responsible manner by:

  • Continuing to be open while adhering to local, state, federal laws and CDC and WHO guidelines.

  • Taking extra precautionary measures by regularly disinfecting high traffic areas and facilities, sanitation alcohol for everyone, frequently changing gloves,  & wearing protective masks.

  • Not accepting returns for the time being to ensure that all customers are receiving safe and new products, as well as the safety of our employees.

  • We’re also offering free pickup service to encourage our customers to stay home in the Ventura County area.

  • Keeping our online store open and offering 10% off to help encourage social distancing with code antisocial.*

While this remains a challenging time for us all, we are inspired by the support of all of you. Again, we’d like to apologize and thank our customers in advance for potential delays in processing orders, as our team works hard to fulfill as many orders as safely as possible. As we continue, we want to thank each and everyone one of your for supporting small businesses. We will continue to update all of you with any information regarding COVID-19 and changes to our operations. 

Thanks again, and be well!

xoxo PrettynKawaii 🎀

 

PROCESSING TIMES 

We are processing most orders made before 4pm same day, or at least within 24-48 hours. Some orders containing out of stock or special items, might take up to an additional 3-7 business days. 

 

SHIPPING TIMES 

Although most shipments are arriving as usual, some routes are experiencing delays due to COVID-19. All mail carriers, including USPS & UPS, have suspended their guaranteed delivery dates for the time being. Please check your tracking number for the most up-to-date information.

All USPS Priority Mail, including 2 Day Priority, is an estimated delivery time given by USPS. It is not a guaranteed 2 Day shipping service. Here are the estimated time frames for each delivery service:

       USPS First Class Mail: 1-5 Business Days*

       All USPS Priority Mail: 1-4 Business Days*

       USPS Ground: 1-5 Business Days*

*Please note that certain routes which are heavily affected by COVID-19 might experience longer delays.

 

COVID-19 RETURN POLICY

In order to keep our employees and customers safe, PrettynKawaii is NOT taking returns for the time being. We want to make sure each of our customers are receiving safe and brand new products and our employees are not handling potentially unsafe returns.

If an order is NOT cancelled before shipment, there is no way to return/exchange once it has been processed and packed for shipment. Please verify all items are correct prior to shipment! 

Thank you for your understanding.

 

CUSTOMER SERVICE

Due to higher volume of orders, our customer service team is responding to emails within 2-3 business days for most inquiries. E-mails regarding cancellations are being processed same day. Our customer service hours are as follows:

Monday - Friday (excluding holidays)
10am - 5pm EST

Please check your spam mail for emails you have not received an order number or response and please email us at Prettynkawaii@gmail.com with your order number. Thank you!