Covid-19 Response

Dear Kawaii Babe, we regretfully apologize for potential delays in processing orders, as we strive to ensure safety for everyone during the COVID-19 Coronavirus Pandemic. Our team is diligently working to fulfill as many orders as possible. Please be aware that USPS & UPS shipping may also be subject to delay.

 

Adhering to governmental regulations, CDC/WHO guidance, and emphasizing safety and cleanliness, we are executing further precautions such as disinfection of contact surfaces, provision of sanitation alcohol, regular glove changes, and donning of protective masks. Until further notice, returns are not accepted to maintain customer and personnel security; alternatively, customers in Ventura County are eligible for free pickup services and a 10% discount with code antisocial to facilitate social segregation.

 

 We apologize for any delays to our order processing due to this difficult period and are grateful for the continued support of our customers. Our team is working diligently to ensure a safe and efficient fulfillment process. We thank each of you for your assistance in sustaining small businesses during this time. We will stay in contact to keep you informed on any changes regarding COVID-19. Again, we thank you and bid you good health. Xoxo PrettynKawaii 🎀

 

PROCESSING TIMES 

Most orders placed before 4pm are processed the same day, with most other orders being processed within 24-48 hours. In rare cases where the order contains out-of-stock or special items, processing may take up to 3-7 business days.

 

SHIPPING TIMES 

Although Standard Mail is still arriving as expected, some paths may be delayed due to COVID-19. USPS & UPS have suspended their normal delivery timeframes for the time being. Please track your package to get the most accurate details. USPS Priority Mail, including 2 Day Priority, is estimated time of delivery given by USPS, not a guarantee. Estimated delivery times for each service are as follows:

 

USPS First Class Mail: 1-5 Business Days*
All USPS Priority Mail: 1-4 Business Days*
USPS Ground: 1-5 Business Days*
Due to COVID-19, certain routes may see increased delivery times.

 

PrettynKawaii is not currently accepting returns in order to protect our employees and customers. If an order is not cancelled before being processed and packed for shipment, no returns or exchanges are possible. We urge customers to verify all items are correct prior to shipment. Appreciate your cooperation.

 

 

CUSTOMER SERVICE

 

Orders are fulfilled quickly, with email responses to inquiries typically being returned within 2-3 business days. Cancellations are managed the same day. Our customer service team is available Monday through Friday (excluding holidays), 10am to 5pm PST. If a response or order number has not been received, kindly check spam mail and email us at Prettynkawaii@gmail.com with the order number.